Privacy Policy


Your privacy is our utmost priority. We want all our customers to feel safe and protected when shopping with us. This Privacy Policy describes how and subsidiaries collect, use and share information about you. This policy applies to the information we collect when you use our website, customer service channels, payment platforms or otherwise interact with us as described below (collectively, the “Site”). We may change this Privacy Policy from time to time. Should any changes be made, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay well informed about our information practices and the ways you can help protect your privacy and personal data.

Your Consent

By using this Site, you signify your acceptance of this policy and any changes to this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Collection of Information

Information You Provide to Us.
We collect information you provide directly to us. For example, we collect information when you use our Site, shop in our online store, call us on the phone, create an online account, join our subscriptions and loyalty programs, sign up to receive our newsletters, participate in a contest, promotion or survey, communicate with us via third party social media sites, request customer support or otherwise communicate with us. This Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). The types of Personal Information we may collect includes your name, email address, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide. In some cases, we may also collect information you provide about others, such as when you share a product link to someone you know or wish to ship the products to someone. We will use this information to fulfil your requests and may also use that information to send marketing communications to your contact, unless he or she has previously opted out of marketing communications from

Information We Collect Automatically.
We automatically collect certain information about you when you access or use our Site or transact business with us, including: (i) information about your use of our Site, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our Site; (ii) information about the transaction, such as product details and the date and location of the purchase/return; and (iii) we may use cookies and other tracking technologies to collect information about you when you interact with our Site or emails, including information about your browsing and purchasing behaviour. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Site and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

Retention and Transfer of Personal Information.
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our products and services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements. We will delete this information from the servers at an earlier date if you so request by unsubscribing, opting-out, or emailing us at

Advertising and Analytics

We engage third parties to serve advertisements on our behalf across the Internet and to provide data analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our Site, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites and better understand your online or offline activity. We may also work with third parties to serve ads to you as part of a customised campaign on other websites or platforms.

Cookies and Third Party Tracking

This cookie policy is intended to inform you how we use a technology called “cookies” and similar technologies on this Site. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site. You may change your cookie preferences using the cookie banner provided on the Site at the time of entry. If you have consented to the use of cookies on our Site, you have the right to withdraw your consent at any time.

How We Use Cookies

We use cookies and other similar technologies to

  • Give you a better online experience
  • Track Site performance
  • Provide a secure online environment
  • Manage relationships with customers
  • Enhance customer experience by developing our Site and products that cater to you and your needs.
Links to 3rd Party Websites

Our Site may contain links to other websites. Our Privacy Policy does not cover external websites and is not responsible for any abuse of information on other websites. Please be aware when you are leaving our Site and to read the Privacy Policy of the external websites that you visit.


We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. We use organisational, procedural, and technical safeguards to secure data in our possession, consistent with the sensitivity level of such data. When sensitive information (such as a credit card data) is collected on our Site it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol and may be processed by third parties using similar levels of protection. Regardless of the precautions we take, no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. While we strive to protect Personal Information, we cannot ensure or warrant the security of any information you transmit to us.


A person who is below 18 years old is a minor in Malaysia as stated under section 2 of the Age of Majority Act 1971. We do not knowingly collect any Personal Information from minors. All products we sell are to be purchased by adults only. If we learn we have collected or received Personal Information from a minor without verification of parental consent, we will delete that information. If you believe we might have any information from or about a minor, please contact us at

Disclosure of Your Information

We strictly do not sell, trade, rent Users Personal Information to others.

We may disclose your Personal Information to third parties for business purposes. This includes but not limited to contractors, service providers and third parties with whom we partner to offer products and services to you. When we do disclose your information for a business purpose, we enter a contract that describes the purpose of such disclosure, protects Users confidentiality and uses the information provided solely for business purposes. We may also disclose your Personal Information to comply with any legal procedures and fraud protection purposes.


You have the right to request that we delete any of your Personal Information that we have collected and retained. Once we have received and verified your request, we will delete and also instruct our service providers to delete your Personal Information from our records. However, certain exceptions do apply. For example, data may need to be kept in order for us to track consumer complaints and product issues. We may also retain information to comply with legal obligations or engage in scientific, statistical, historical research in the public interest that adheres to all other applicable ethics and privacy laws.

Contact Us

If you have any questions or concerns about this Privacy Policy, our Site practices or your dealings with our Site, please contact us i) by mail at Genexis Sdn Bhd No 1-3, Jalan Tasik Utama 6, Medan Niaga Tasik Damai, 57000 Sungai Besi, Kuala Lumpur, Malaysia or ii) email